Frequently Asked Questions
Learn more about our fine jewelry craftsmanship, certified diamonds, complimentary resizing, and concierge services.
To maintain your jewelry’s brilliance, clean gently with warm water, mild soap, and a soft-bristled brush. Store each piece separately in its soft velvet pouch to prevent scratches, and remove fine jewelry before swimming, high-intensity workouts, or exposure to harsh household chemicals.
Every diamond at FlexFives Jewels is verified and graded by leading independent gemological laboratories (such as IGI or GIA) for Cut, Color, Clarity, and Carat weight. Your creation arrives with an official certificate of authenticity and verification credentials.
Lab-grown diamonds are 100% genuine diamonds sharing identical chemical, optical, and physical composition to earth-mined diamonds. They deliver the same unmatched hardness (10 on the Mohs scale) and fiery brilliance, while offering complete ethical transparency and exceptional value.
We provide complimentary ring resizing within 60 days of delivery for all standard rings. Our concierge team will provide an insured prepaid shipping label and arrange expert adjustment by our master bench jewelers.
We work exclusively with solid 14K and 18K yellow gold, white gold, rose gold, and 950 Platinum. We never use nickel or thin gold plating, guaranteeing enduring heirloom beauty and hypoallergenic comfort for sensitive skin.
Yes. Our bespoke atelier collaborates with you from initial hand sketches and 3D CAD renderings to casting and final hand-setting. Custom commissions typically take 2 to 3 weeks from design approval to delivery.
Every order includes complimentary insured shipping via FedEx or UPS. To ensure maximum security, shipments arrive in discreet unmarked outer packaging with adult signature required upon delivery. Inside, your jewelry is presented in a signature FlexFives luxury jewelry box.
We offer a 30-day complimentary return and exchange window for unworn creations in their original condition and packaging. Simply contact our concierge team to initiate a secure insured return.
Still Have Questions?
Our fine jewelry specialists are always available to assist with sizing advice, bespoke design consultations, or order inquiries.